FAQ’s
Most frequently asked questionsShopping Basics
What Shipping Methods Are Available?
Thanks for shopping MomsOfSvn! We have one simple flat rate of shipping. US Flat Rate. This is calculated on the order page.
What are your shipping and return policies?
Please checkout our Shipping & Returns Policy respective pages for more information.
Do You Ship Internationally?
Unfortunately we do not ship internationally at the moment. Sign up for our newsletter for more information if this should change.
What Happens If I Receive A Faulty Item?
In the inconveniencing event of a faulty product arrival, please contact us at support@momsofsvn.com immediately and attach the order number.
Where Do I Enter Discount Codes?
Congrats on your future savings! Valid discount codes can be entered at the checkout page. Input code where it reads "Discount Code" and click "Apply". The discount will be applied if discount conditions are met.
Shipping & Returns
I want to return my purchase! What do I do?
We at MomsOfSvn understand that products may be damage during handling, you may receive a wrong size or wrong color.
To return an item simply contact us at support@momsofsvn.com to start the process. Once the quick & easy requirements are met as stated on our Terms of Service page, we will refund purchases immediately. Our customer care team will assist with all questions during this process.
How long does it take for me to get a refund?
After the refunded item is received by us, the processing will take 2 - 5 business days for completion.
How Can I Cancel Or Change My Order?
We strive to fulfill orders as quickly as possible. Please contact us promptly with the order number and the changes needed within 1 hour after the order is placed. We cannot guarantee changes will be made.
How can I get assistance if I need it?
We can be easily reached via the Contact Us page or via email at support@momsofsvn.com.
How long do I have before returning an item?
After the item has been successfully delivered, customers have 15 days to return.
What Happens when I am not at home when my package arrives?
Congrats on another stellar purchase! We understand that there are days when you may not be at home to receive a delivery. The courier holds the discretion to leave the package in a safe location, leave a door tag or return the package. If the package is returned, please reach out with an email to support@momsofsvn.com for further assistance.